Legal
Terms & conditions
Last updated: 17 April 2026
Liplyn Academy is affiliated with the NRTO (Dutch Council for Training and Education), the trade association for private training providers. The NRTO General Terms & Conditions apply to all our trainings, courses and masterclasses. We distinguish two situations: consumers (individual students) and the business market (employers, freelancers and organisations).
1. Definitions
Liplyn Academy / Provider: the provider of online and classroom-based training, courses and masterclasses, NRTO member.
Student / You: the natural person (consumer) or the employer, employee or freelancer who purchases an educational service from Liplyn Academy.
Educational service: the provision of education, training, course material and/or (partial) exams or assessments.
Agreement: the agreement between Liplyn Academy and the student regarding the educational service.
2. Applicability
These terms apply to all offers, quotations, agreements and deliveries by Liplyn Academy with respect to an educational service, both formal and non-formal education. For consumers, the NRTO General Terms for Consumers apply. For business customers, the NRTO General Terms for the business market apply. In case of any conflict, the official NRTO terms prevail.
3. Offer
Offers by Liplyn Academy are made in writing or electronically (via our website) and contain an accurate description of the educational service, the start date, the price including all additional costs and taxes, the payment method and the duration of the agreement. Offers are non-binding and may be revoked by Liplyn Academy where reasonably possible.
4. Agreement
The agreement is formed at the moment the student accepts the offer and meets the associated conditions. After enrolment, the student receives confirmation in writing or electronically.
5. Cancellation & (interim) termination — Consumers
For distance contracts (online enrolment) consumers have a statutory cooling-off period of 14 days after concluding the agreement. Within this period you can terminate the agreement free of charge and without giving reasons via Academy@Liplyn.com, provided the educational service has not yet been used.
For cancellations before the start of the training, we apply the NRTO scale from the General Terms for Consumers. In case of interim termination, 40% start-up costs are charged, plus the costs of education already followed pro rata. Total costs never exceed the agreed price.
6. Cancellation & (interim) termination — Business market
For business customers the following NRTO scale applies:
- Cancellation up to 2 months before start: 30% of the agreed price (less any study materials not yet received).
- Cancellation between 2 months and 1 month before start: 50% of the agreed price.
- Cancellation between 1 month and 2 weeks before start: 70% of the agreed price.
- Cancellation less than 2 weeks before start: 100% of the agreed price.
- Interim termination: 100% of the agreed price.
For programmes of one academic year or longer the same percentages apply, but only for the coming academic year. Cancellation is done in writing or electronically.
7. Copyright
All course material provided by Liplyn Academy (videos, workbooks, prompts, templates, readers, software) is intended exclusively for personal use by the student. The material is subject to copyrights of Liplyn Academy or third parties. Reproduction, publication or sharing with third parties is not permitted without prior written consent, also after the programme ends.
8. Price changes
A price change within three months after concluding the agreement, but before the start of the educational service, does not affect the agreed price. In case of a price increase after three months and before the start, the student has the right to terminate the agreement.
9. Delivery
Liplyn Academy delivers the course material (or access to the online learning environment) on time before or at the start of the training.
10. Conformity and non-performance
The educational service and course material meet reasonable expectations in terms of content and quality. In case of non-performance by either party, the other party has the right to suspend its obligations or terminate the agreement, unless the shortcoming does not warrant it.
11. Payment
Payment is made via the available payment methods (including iDEAL, credit card and invoice for business clients). Prices are exclusive of VAT, unless stated otherwise. Payment is in principle made before the start of the educational service.
12. Late payment
If the payment term is exceeded, the student is in default. Liplyn Academy is then entitled to charge statutory (commercial) interest and extrajudicial collection costs. For consumers, the maximum collection percentages apply: 15% on outstanding amounts up to € 2,500; 10% on the next € 2,500 and 5% on the next € 5,000, with a minimum of € 40.
13. Suspension during complaint or dispute
During the handling of a complaint or dispute, Liplyn Academy suspends charging interest and collection costs.
14. Liability
Insofar as Liplyn Academy is attributably in default and the student suffers damages as a result, liability is limited to compensation for direct damages. Total damages shall never exceed the amount paid by the student for the relevant educational service.
15. Confidentiality
Liplyn Academy and people working for it treat all information provided by the student confidentially and comply with applicable privacy law (GDPR). See also our privacy and cookie policy.
16. Questions and complaints
Questions and complaints can be addressed to Academy@Liplyn.com. Liplyn Academy answers complaints as soon as possible, in principle within 10 working days.
17. Dispute resolution
Dutch law applies to all agreements. If Liplyn Academy and the student do not reach agreement, the following applies:
- Consumers: may submit the dispute to the Disputes Committee for Private Educational Institutions, per article 16 of the NRTO General Terms for Consumers.
- Business customers: may, besides filing a complaint with the competent court, file a complaint about compliance with the NRTO code of conduct to the Committee on Quality Enforcement via kwaliteitshandhaving@nrto.nl.
18. NRTO performance guarantee
As an NRTO member, Liplyn Academy is covered by the NRTO performance guarantee. Should Liplyn Academy unexpectedly be unable to meet its obligations due to e.g. bankruptcy or cessation of business activities, the NRTO will endeavour to continue the programme with another affiliated member as much as possible.
19. Amendment
Liplyn Academy follows changes to the NRTO terms. The most current NRTO versions are always leading and available via nrto.nl/kwaliteit/algemene-voorwaarden.